Refund policy

Refund Policy

At LumeThread, we are committed to ensuring your complete satisfaction with every purchase. If you are not satisfied with your order, our refund policy is as follows:

1. Eligibility for Refunds: Refunds are applicable for items that are returned within 30 days of the purchase date. Items must be unused, unwashed, and with all original tags attached.

2. Refund Process: To initiate a refund, please contact our customer service team with your order details. Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

3. Exclusions: Final sale items are not eligible for refunds. Additionally, refunds can only be issued for purchases made directly through our official website.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method.

For any questions or further assistance regarding our refund policy, please contact us at [email protected].